FAQ
Frequently Asked Questions
Where do you ship?
Currently, shipping is available within Canada only. If you live outside of Canada, feel free to email me or use the contact form to request a custom shipping quote. I’m happy to help!
How long does shipping take?
Orders are typically processed within 2–5 business days. Shipping times will vary depending on your location.
What are your stickers like?
All vinyl stickers are water-resistant, making them perfect for water bottles, laptops, and more.
Do you accept returns or exchanges?
Due to the handmade nature of many items, returns and exchanges are not accepted.
However, if there is an issue with your order, please reach out and I’ll do my best to make it right.
Can I cancel or change my order?
Orders can only be changed or cancelled before a shipping label has been created.
Once a shipping label has been made, no changes can be made to the order.
Do you offer custom or personalized items?
Custom or personalized orders are not available at this time.
How can I contact you?
You can reach me through the contact form on this site or by email at lilithandlark@gmail.com. I’ll get back to you as soon as I can.