Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or if you have received the wrong item, so that we can evaluate the issue. 

We are not responsible for lost or damaged items once we hand the package to the shipping courier. 

Exchanges
Due to the handmade nature of many items, returns and exchanges are not accepted.
However, if there is an issue with your order, please reach out and I’ll do my best to make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Please carefully review product descriptions and images before making a purchase as we generally do not offer refunds.

However, if you are located in the European Union, you have the right to cancel your order within 14 days of receiving your goods in accordance with EU Consumer Rights. This 14-day cooling-off period allows you to return items for a refund, provided the products are unused, in their original condition, and returned with all original packaging.

Exceptions
Please note that the following items are not eligible for return under the 14-day cooling-off period:

• Custom or personalized items
• Digital downloads
  

Once your return is received and inspected, we will process your refund. Please note that it may take some time for your bank or credit card company to clear the refund, typically 5-10 business days, depending on their policies.

If you have any questions or concerns about our return policy, feel free to reach out to us at lilithandlark@gmail.com